Système de gestion de l'apprentissage GovStack

Version pour l'examen du TAC

GovStack Learning Management System (GS LMS) is an eco-system which consist materials supporting of understanding the GovStack approach and help during the implementation journey by providing environment with guides, templates and other materials.

GS LMS has internal and public view where internal is meant for GovStack team members who are implementing GovStack approach and public view is meant for country teams where various open source courses are provided and different capacity building instruments which held to better understand GovStack approach as well BB functions.

GS LMS has eleven modules where each module is aiming to help different implementation stage (although can be handled parallelly) and include the following items:

1

Awareness Building & Expression of Interest

Description & learning outcomes

To get first insight and understanding how GovStack approach works and what are main standards and principles supporting countries engagement. What is basic terminology, what are the building blocks (BB) and how to team up within GovStack eco-system

Target Group/Persona

• Policy Makers

• Management

• IT

Related artefacts

1. Promo Kit which includes

   1. Deck,

   2. Videos,

   3. GovStack website,

   4. GovStack Service Design & Delivery approach posters,

   5. Physical BB kit and Merchandise

2. Template for development of Agreement of Cooperation that defines:

   1. High Level Roadmap

   2. Scope of Work

   3. Focal Point

   4. Initial Team setup

   5. Strategic Gov Adoption of GovStack EA

   6. Digital Transformation Level-Strategy

   7. GovStack Engagement Framework

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

1. Introduction to GovStack LMS

   1. Terminology and basics of GovStack and Building Block Approach

   2. GovStack Service Design Protocol

   3. GovStack Service Design Standard

   4. Online Self-Assessment

Related courses (Moodle Atingi & Open source courses)

Information management, data handling within organizational workflow, Assessment of Digital Development, Digital Transformation Roadmap, Digital Governance, Design Principles, Microservice architecture

2

Agreement of Cooperation

Description & learning outcomes

To develop an agreement of cooperation between GovStack and the implementing country team.

Target Group/Persona

• Policy Makers

• Management

• IT

Related artefacts

1. Development of Agreement of Cooperation:

   1. Onboarding Presentation for GovStack Country Team

   2. Template for development of GovStack Agreement of Cooperation

   3. Contract management platform for management of MoU

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Introduction to contract management platform for management of Agreement of Cooperation

Guide for Development of Agreement Cooperation

Related courses (Moodle Atingi & Open source courses)

Contract Management

3

GovStack Internal Kick-off

Description & learning outcomes

To give an understanding what kind of tools and methods are used in GovStack environment and also guidelines, what are the main activities while engaging a country.

Target Group/Persona

• Policy makers

• Management

Related artefacts

1. Readiness Assessment Report

2. Initial Country Who's Who Report (CWWR)

3. Country Engagement Success Kit (CESK)

   1. KickOff presentation template which contains:

      1. High Level Roadmap

      2. Scope of Work

      3. Introduction to GovStack LMS

      4. Discovery Kit-1

      5. Discovery Kit-2

   2. Presentation to explain GovStack approach to digitize services

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Tutorials on use of web sequence diagram

Guide on use of CESK for Combined Country including:

Discovery Kit 1 & 2 Jira Project + Confluence Space

GIZ SharePoint Folder Created

White Boards

Related courses (Moodle Atingi & Open source courses)

Essentials of Project management, The role of Government in Project Management, Jira Fundamentals, Miro Fundamentals, Digital Era Government, Project documentation, Open and smart government

4

Country Kick-off

Description & learning outcomes

Discovery kit 1 contains tools that aids GovStack's team to gain an initial understanding of the Digital Service Design Standard and delivery protocol, priority sectors, and challenges in the country.

Target Group/Persona

• Policy Makers

• Management

• IT

• Service Designers

• End users

Related artefacts

1. Discovery Kit 1 including:

   1. Status Quo - 1 Presentation

   2. ntroduction to GovStack & recap of kickoff session

   3. Sector Domain ID

   4. Challenges to Digitization of Gov Services

   5. Priority Sector/domains for Digitization of Gov Services

   6. Current assessment of Gov Digitization initiatives

   7. RFI-1

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Introduction to Discovery Kit-1

Explainer on RFI-1

Related courses (Moodle Atingi & Open source courses)

Components of Digital Systems, Agile Government, Government Digital Assessment, Overcoming legal, financial and organisational barriers

5

Understanding Country Context & Needs

Description & learning outcomes

To give a deeper understanding of the identified prioritized sectors, GovStack's approach to digitizing services, and how to incorporate user and business life events when designing services.

Target Group/Persona

• Management

• Service Designers

Related artefacts

Discovery Kit 2 including:

1. Presentation to explain GovStack approach to digitize services based on the responses to RFI-1

   1. RF1-2

   2. RFI-3

   3. RFI-4

   4. RFI-5

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Introduction to Discovery Kit-2

Explainer on RFI - 2 covering:

• Service Catalogue

• Catalogue Simplification criteria

Explainer on RFI - 3 covering:

• User/business life events map

Explainer on RFI - 4 covering:

• Digital Skill identification

Explainer on RFI - 5 covering:

• User Journey

Related courses (Moodle Atingi & Open source courses)

user-centered design, ICT Accessibility, Innovation Eco-system, Digital Assessment

6

Institutional governance & digital team

Description & learning outcomes

To give a deeper understanding of the various institutions that are key in digital transformation, the institutional setup, digital team organization chart, composition, roles and the key competencies for the various roles.

Target Group/Persona

• Policy Makers

• Management

Related artefacts

1. Updated RFI-4 to seek information on:

   1. Digital governance structure, digital team org chart & institutional setup, Digital team current roles and competencies

   2. Template Org chart

   3. User profile taxonomy, competencies & career paths

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Institutional governance & digital teams

Digital Transformation as a State policy

Related courses (Moodle Atingi & Open source courses)

Overview of government architecture, Stakeholder Leadership, Team Effectiveness, ICT Essentials for Government Leaders, Inclusive Communication and participation

7

GERA & Share Service Policy

Description & learning outcomes

To provide grounded knowledge regarding GovStack's Design thinking approach, by employing tools such as Stakeholder mapping, Customer Journey mapping, and prototyping.

To provide grounded knowledge- on how to develop or integrate the country's enterprise architecture framework in line with GovStack's Agile and Enterprise Architecture Framework, and Shared Services policy.

Target Group/Persona

• Policy Makers

• Management

• IT

Related artefacts

1. GovStack Ecosystem Reference Architecture

2. Shared Service Policy Template

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Facilitatory training including:

• Use of Facilitation tools

  Use of Colab boards

  Design thinking

  Facilitation Technique

• Guide to Design Shared Service Policy

• Enterprise Architecture Framework

• Agile Architecture

• Guidance on Agile Framework prototyping for developing prototype

• Guidance on integrating GovStack with Digital Government Architecture Process

• Guidance on Architecture Continuity

Related courses (Moodle Atingi & Open source courses)

Facilitation technique and education techniques, Agile Methodology, Design thinking, Customized UI/UX design, Web development, Innovation in Government, Agile Architecture, Enterprise Architecture Framework

8

Services Prioritization & ranking

Description & learning outcomes

To train the implementing country team on how to use the prioritization & ranking toolkit, in line with GovStack's approach. It also gives an overview on how to approach capacity building for the identified stakeholders, and how to design and maintain services approached from a user-centric way of thinking.

Target Group/Persona

• Policy Makers

• IT

• End users

Related artefacts

1. Prioritisation and ranking matrix presentation

2. Service Catalogue Optimisation and prioritisation criteria

3. Country Priority Service Report

4. RFI-2

5. RFI-3

6. AS-IS user journey

7. User needs research plan

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

How to guide on using the following Tools:

Service catalogue optimization and prioritisation criteria

Prioritisation and ranking of services

Prioritisation and ranking matrix

Related courses (Moodle Atingi & Open source courses)

TAG, Change Management, Service marketing, Working in the Open Government

9

Digital Government Service Co-Design & Delivery

Description & learning outcomes

To provide a standardized user manual to guide implementing countries on how to design, build and implement a shared Service policy in line with GovStack's approach to digitization.

Target Group/Persona

• IT

• Service Designers

Related artefacts

9.1 Understand user needs, life events & detail AS-IS user journey artefacts:

1. User Needs Research Plan that includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda

2. User Needs Report that includes AS-IS user journeys, user personas, user needs assessments

9.2 Design the TO-BE user journey to develop prototype wireframe that includes

1. UX/UI best practices

2. Template to collect User feedback from first prototype in wireframes

9.3 Identify, customize & integrate BBs to deliver functional prototype in GS Sandbox covers:

1. Product and technical requirement template

2. Test script templates

3. QA template

4. Digital security drill template

5. Release plan to production in Sandbox

6. Infrastructure checklist & procurement plan

7. Documentation of entire Design & Delivery

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

9.1: Service/Enterprise Architecture

Life & business events

User needs assessment template

User Journey template

9.2: Digital Service Design Toolkit. How to use:

• BPMN Development guide

• Digital Security Drill

• QA template

• Release plan template

• Test Scripts template

• Product Specifications

• Technical Specifications

9.3:

Project Documentation

DevOps Pipeline

Related courses (Moodle Atingi & Open source courses)

Technical (standardization)

Data in Government, Responsible Data, Scaling services, Cyber security, Cloud Management, Service management governance, Risk management, Service Quality,

Service design and BPMN modelling, Lean Six sigma, UI/UX design, Iteration, From idea to MVP, Knowledge management, Open source software, Big Data and AI,

10

Handover Prototype to partner Government & GovStack Experience Journal

Description & learning outcomes

To give guidance to the implementing country on how to procure public sector infrastructure that will ensure the successful delivery of GovStack digitization projects.

Target Group/Persona

• Policy Makers

• End users

• Traainers

Related artefacts

1. GovStack Experience Journal

2. Green GovStack procurement guide

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Guide to procurement

Setup of infrastructure

Related courses (Moodle Atingi & Open source courses)

IT Procurement and outsourcing, Computer and Hardware Setup, Data Migration, Cloud Essentials, Troubleshooting and debugging, Open source management and strategy, Facilitatory Budgeting

11

GovStack Excellence Center, Scale, Sustain, Monitor

Description & learning outcomes

Country Engagement Journal details the final results, and benefits in terms of time saved, user satisfaction, and a Cost-benefit analysis on using BB approach according to the SDG investment framework. It also details the digitization roadmap for future services in countries.

The module also provides accredited training materials by GovStack that guides stakeholders, end users: civil servants and citizens, on how to use the launched services.

Target Group/Persona

• Top Management

• Policy Makers

• Trainers

Related artefacts

1. GovStack Experience Journal that details:

   1. Final results

   2. Impact assessment report that includes metrics on the benefits; Time Saved, User Satisfaction, Cost benefit analysis on using the BB approach according to the SDG digital investment framework

   3. Digitisation Roadmap for future services in countries government service catalogue

   4. Templates & catalogue of technical documents produced during the previous stages

   5. Access to resources like GovStack tools & methods, Specifications, Demo Days, CIO Leaders Forum etc.

2. Launch checklist for services

   1. Development of training materials for the five stakeholder groups

   2. Development of training materials on how to use the service by civil servants and citizens

Learning Object (mainly Moodle Atingi)Learning Object (mainly Moodle Atingi)

Scaling and automation

Service Usage for Government Officials

Service Usage for Citizens

IT Capacity Training Plan

Service Designers Training Plan

Policy Makers Training Plan

Top Management Training Plan

Trainers Training Plan

Related courses (Moodle Atingi & Open source courses)

Issues for Public Service Leaders, Business Model Sustainability. Policy planning, Integrated Policies for SDGs, Capacity Training in the Public Sector, Digital Principles, Data literacy; Public Private Partnerships, Design and develop online courses, Digital Literacy,

https://gizonline.sharepoint.com/:x:/r/sites/ICTBuildingBlocks-CommondigitalSDGplatformwithguests/Freigegebene%20Dokumente/General/Training%20%26%20Capacity%20Building/Capacity%20building%20research.xlsx?d=w6a97ca53f4134e73b084520c94b4d091&csf=1&web=1&e=4iLPDe

https://gizonline.sharepoint.com/:w:/r/sites/ICTBuildingBlocks-CommondigitalSDGplatformwithguests/Freigegebene%20Dokumente/General/Training%20%26%20Capacity%20Building/List_Training_Courses_OS.docx?d=w294c784885ee404588eae8ecf5ad7201&csf=1&web=1&e=lnxgNV

The Syllabus — Teaching Public Service in the Digital Age