GovStack Implementation Playbook
Version for TAC Review October 2022
The GovStack Implementation Playbook is an extension of the SDG Digital Investment Framework that provides a step-by-step guide on incorporating a BB approach at the level of institutional governance, ICT policy, citizen-centric co-design & delivery of government digital services as referred to in the GovStack Implementation Framework.
The Playbook is intended to be used by digital teams involved in the digitization of government services. The digital teams comprise of Chief Information/Innovation/Digital Officers, service designers, solution architects, software developers, legal advisors, and other roles as mentioned in the GovStack Digital Team Composition section of the Playbook. The playbook can be implemented with or without the assistance of GovStack country engement team. While the playbook can be utilised without the assistance of GovStack, readers are bound to find GovStack Sandbox and GovStack marketplace of great interest and currently under development.
The Playbook is structured in five sections according to the GovStack implementation framework, each section can have subsections according to its content:
Each section of the playbook describes the step, scope of work, activities to be done, and the digital team members that usually carry on these activities. It also provides reference documents, e.g. exemplar regulations, user journey templates, tech specs, interview guides, and workshops facilitation kanbans, to mention a few.
Content Struture withing each page
Iterative Implementation of Playbook
Each step of the implementation journey describes activities, and deliverables and provides resources (tools, methods, & concrete examples)
GovStack implementation playbook is in continuous iteration according to country implementation feedback on its tools & methods. These resources come from different best practice documents like gov.uk service manual of the United Kingdom, 18F guides from the United States, Australia Digital Service, whose authors are the hearts and minds of the aforementioned digital teams, just to mention a few.
Resources also come from the hearts and minds of GovStack digital team and reference implementation digital teams in GovStack implementation countries, a continuous co-designed effort with the different pool experts and country digital teams.
Our aim is to constantly iterate GovStack playbook tools & methods, join us in this endeavor and contribute to the playbook, please refer the instructions provided in the page linked here.
GovStack Iteration Model
The GovStack Implementation Playbook is a continuous co-design effort by a multidisciplinary team of experts representing GovStack partner organizations (ITU, EE, GIZ, DIAL) who worked on this TAC review version. Tools and methods presented in the playbook follow best practices in government digital service co-design and delivery. They have been co-designed as part of the GovStack country implementation work.
The playbook also integrates a curated set of best practices comming from different assessment frameworks developed by International Organizations like ITU, OECD, UNDP, and World Bank, among others. It also gathers reference tools and methods from digital services manuals, and design standards developed by different digital service teams worldwide. Like but not limited to:
- The Government Digital Service in the United Kingdom
- 18F in the United States
- gob.pe digital service team in Perú
- gob.mx digital service team in México
- Canada Digital Service
- Australia Digital Government Office
- Ireland Digital Service
The GovStack implementation playbook is updated every day. As GovStack moves into its initial reference implementations, the version for TAC Review has been published to receive comments and inputs from TAC review panel members, and guide digital teams in pilot countries into implementing the GovStack approach to service co-design and delivery. Please join our GovStack service co-design and delivery team by contributing tools, methods, templates, and best practices to help digital teams worldwide deliver.