Service blueprint
Last updated
Last updated
Service Blueprints are a continuum of “to-be” journeys which are a series of diagrams that visualize the relationship between different components such as user action/goals, Building Blocks, and Data Input/output.
A service blueprint is a diagram that visualizes the relationships between different service components - people, properties (physical or digital evidence), and processes - that are directly tied to touchpoints in a specific customer journey.
Source: Nielsen Norman Group
Study the user journeys of the service
Chart all the steps covered in the user journeys on the Service Blueprint template.
For each step on the service blueprint:
Map the goals and actions performed by each service user, provider, and stakeholders
Data Input: Data required from the service users, providers, and stakeholders
Data output: Data presented to the service users, providers, and stakeholders at the completion of the step.
Identify and list the generic workflows that can facilitate the step
Based on the generic workflows and the GovStack technical specifications, list the potential set of Building Blocks that are required for the step.
Upon completion of the service blueprint, map the generic design patterns to the steps on the blueprint.
– provide the service users' perspective when developing the service blueprint.
-assist in identifying the design patterns for each step in the service blueprint to later use in the development of wireframes.