Artefacts
Version pour l'examen du TAC
This page describes the documents, presentations, and tools related to government engagement that support GovStack's implementation activities in accordance with the implementation framework.
GovStack Overview
GovStack Introduction Presentation
Description of artefact: The presentation outlines the motivation, concept and approach that GovStack uses to accelerate countries’ ownership of digital solutions.
Link to artefact:
GovStack YouTube channel
Description of artefact: The YouTube channel will house all of GovStack's Long and short format videos
Link to artefact: *to be developed
GovStack service design & delivery approach posters
Description of artefact: These posters can be printed out as physical posters.
Link to artefact: *to be developed
GovStack physical Building Blocks 3D Printable
Description of artefact:
Link to artefact: *to be developed
GovStack Country Engagement FW Teams
Description of artefact: The presentation describes the engagements in which GovStack is involved across multiple countries and continents.
Link to artefact:
Scope of Work (MoU)
Description of artefact: The artefact describes the project objectives, outcomes, timeline, responsibilities, as well as the resources and roles for the implementation team.
Link to artefact
Part of Module 2 on GovStack LMS
High Level Roadmap (MoU)
Description of artefact: The artefact describes the envisioned GovStack activities, deliverables, and the organization in charge of implementing the activities.
Link to artefact:
Part of Module 2 on GovStack LMS
High Level Roadmap (MoU) Presentation
Description of artefact: A PowerPoint presentation of the High LeHigh-Levelvel Roadmap (MoU)
Link to artefact:
Part of Module 2 on GovStack LMS
High-Level Stakeholders/ Country Who's Who Report (CWWR)
Description of artefact: The artefact provides contact information and role profiles for the country's focal points.
Link to artefact:
Part of Module 2 on GovStack LMS
Contract management platform for management of MoU
Description of artefact:
Link to artefact: *to be developed
Part of Module 2 on GovStack LMS
Guide + Template for development of Agreement of cooperation (various forms)
Description of artefact:
Link to artefact: *to be developed
Part of Module 2 on GovStack LMS
Country Digital Team
Description of artefact: The artefact describes the composition of a Country's Digital Transformation Team.
Link to artefact: Sample Digital team
Part of Module 6 n GovStack LMS
User Profiles Taxonomy, and competencies
Description of artefact: This artefact describes the various stakeholders that support capacity building during the digital transformation process. Each identified role's qualifications are described in equal detail.
Link to artefact: User Profiles taxonomy
Part of Module 6 on GovStack LMS
Updated RFI-4
Description of artefact:
Link to artefact: *to be developed
Part of Module 6 on GovStack LMS
Organization Chart
Description of artefact:
Link to artefact: *to be developed
Part of Module 6 on GovStack LMS
GovStack Prioritization Workshop Methodology
Description of artefact: The artefact contains guidelines to identifying services, and the approach towards prioritizing and ranking government services.
Link to artefact:
Part of Module 8 on GovStack LMS
Country Priority Service Report
Description of artefact:
Link to artefact: *to be developed
Part of Module 8 on GovStack LMS
Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)
Description of artefact: RFI-1 enables the country engagement team to better understand the digital service design standard and delivery protocol in the implementing country.
Link to artefact: RFI-1
Part of Module 8 on GovStack LMS
Service Catalogue (Request for Information, RFI-2)
Description of artefact: RFI-2 is a service catalogue that facilitates the analysis of prerequisites and identification of opportunities to simplify services before establishing a digitalization roadmap.
Artefact:
Links to example of service catalogue from
Gov.ee
Part of Module 8 on GovStack LMS
User/Business Life events (Request for Information, RFI-3)
Description of artefact: RFI-3 visualizes a citizen's user and business journey from 'womb to tomb', enabling us to take a user-centered approach when designing services.
Link to artefact: RFI-3
Part of Module 8 on GovStack LMS
Current digital capability in country (Request for Information, RFI-4)
Description of artefact: RFI-4 enables the country team to establish an initial understanding of the current status quo regarding digital capability in the country we are working with.
Link to artefact: RFI-4
Part of Module 8 on GovStack LMS
User journey (Request for Information, RFI-5)
Description of artefact: RFI-5 allows us to chart every step that the user must take to avail a service. This includes pre-contact, contact and post-contact phase of the service.
Link to artefact: RFI-5
Part of Module 8 on GovStack LMS
TO-BE User Journey
Description of artefact: The TO-BE user journey charts the development of a new service, following responses from RFI-5, in line with the current draft regulatory sequence and obligations.
Link to artefact: TO-BE User Journey
Part of Module 8 on GovStack LMS
User Needs Assessment
Description of artefact:
Link to artefact: *to be developed
Part of Module 8 on GovStack LMS
User personas
Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users.
User Needs Research Plan
Description of artefact: Includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda
Link to artefact: *to be developed
Part of Module 9.1 on GovStack LMS
User Needs Report
Description of artefact: Details the AS-IS user journeys, user personas and user needs assessments
Link to artefact: *to be developed
Part of Module 9.1 on GovStack LMS
Product & technical requirement template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Test script Templates
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
QA Template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Digital Security Drill template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Release plan to Production template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Infrastructure Checklist and Procurement Plan
Description of artefact: The infrastructure setup outlines the infrastructure environments and aids in the procurement of infrastructure that is in line with GovStack specs and Green GovStack procurement guide.
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Findings & recommendations report
Description of artefact: Restate briefly the work carried out, the aims and objectives of research plan. Highlight the most important findings from mapping of User needs, Journeys and Life events. Make concrete recommendations which act as an input to the design of 'To-be' user journey. Shared below is an actual Findings & recommendations report co-developed by Rwanda's digital team and GovStack as part of Electthe ronic Product Registration Service design process.
Examples of Findings & recomendations report:
Part of Module
Wireframes and/or Voice command flow
Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey.
Part of Module on GovStack LMS
Information service sheets
Description of artefact: Describes prerequisits needed to access the service, channels of interaction with the user (In person, Chatbots, voice commands, web applications, virtual assistant and more), information about costs associated with availing the service and legal framework and foundation of the service. The following is an example of a service sheet for applying for a UK passport online.
Link to exmaple information service sheet.
Downloadable forms
Description of the artefact: Downloadable forms are an intermediate step within the journey to digitize a service. The following are the attributes of a downloadable form: it has a unique identification number, and follows the official design standards (seals, logos, font, color scheme and more).
Link to example Visa application form Gob.mx
Web forms
Description of artefact: Web forms allow capture and validation of data provided by the user and digital registires. It is a step above in the journey of digitising services. Web forms follow the official design standards (seals, logos, font, color scheme and more).
Link to example Birth certificate gob.mx
Electronic documents
Description of the artefact: Electronic documents are printable represntation of an electronic transactions. For example, a birth certificate obtained online is the proof of an electronic consultation to the population registry.
Link to example Birth certificate gob.mx
Notifications
Description of artefact: Notifications allow a service to contact its users, trough multiple channels (email, sms and more). Notifications can be templatized (following the offecial design standards), allow for personalisation of message, bulk sending of information, API integration, seek permissions.
Example of artefacts Notifications guidelines and tool from gov.uk
Performance analytics
Description of artefact: With the help of standardised set of monitored data, indicators, anlytical tools and reports, performance analytics can provide effective and eficient analysis on various aspects of a service. Performance analytics most commonly used in services are: digital take-up, user satisfaction, completion rate and cost per transaction.
Example of artefacts Performance analysis by gov.uk
Citizen satisfaction survey
Defenition of artefact: Addition of a simple feedback page within a digitised service can allow analytics of user satisfaction with the service. This is a valuable input in driving the improvement of the service.
Example of artefact Generic feedback form by gov.uk
Accessibility
Definition of artefact: Accessability features allow for a wide base of users, specialy the differently abled (visualy impared, limited motor ability, loss of hearing) users to have access to a service.
Example of artefact W3C accessability guidelines
List of generic workflows
Description of service: This document allows describes standardised, generic, reusable workflows (Example: Consultation to a registry, authorisation of a permit, renewal of a service and declining of a service) that accelerate the design and development of digital services.
Example of List of generic workflows Guide for the Digitization of Government Procedures and Services
GovStack Experience Journal
Description of artefact: A comprehensive document detailing the journey of identification, conceptualization, development, prototyping, deployment and scalability of services.
Link to artefact: *to be developed
Part of Module 10 on GovStack LMS
Green GovStack Procurement Guide
Description of artefact: Green GovStack procurement guide outlines GovStack's contribution to developing a sustainable society by prioritizing procurement of goods, products and services with a reduced environmental impact.
Link to artefact: *to be developed
Part of Module 10 on GovStack LMS
Guide to Develop Digital Inclusion Strategy
Description of artefact: The Digital Inclusion Strategy is a strategic plan designed to ensure that everyone in the community understands the benefits of a digital society and has access to the skills and technology required to participate in that society.
Link to artefact: *to be developed
Part of Module 11 on GovStack LMS
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