Construction Permit, Djibouti

The problem

Traditionally the application for construction permits, inspections, fee payments, and approval has been "over the counter" and paper-based. This makes construction permits time-consuming, complicated to understand, and difficult to comply with.

Digital Construction Permit streamlines the building plan approval system with configurable workflows for effective management through different phases of approval in a user-centric manner. The service provides the following functionalities:

• Online submission of building plans

• Online scrutiny of building plans

• Online fee calculation, payment & reporting

• Site visit scheduling & reporting mechanism

• Online application tracking (pending, rejected, approved)

• Configurable workflow and functionalities

GovStack approach

• Perform a digital readiness assessment

• Identify priority e-government services based on the country's context and needs.

• Co-design the service based on user needs, journeys, and business life events

• Identify a DPG/digital product that meets the business requirements of Djibouti to integrate it with the national tech stack of Djibouti through an open call

• Train the Djibouti digital team on the GovStack Building Block approach.

Roadmap

	Oct 2022: Prioritisation of government service: Construction permit and eCabinet
	Dec 2022 - Jan 2023: Workshops to understand user needs
	Jan - Feb 2023: Map As-Is user journey, life/business events and current stack
	Mar - Apr 2023: Co-design w/user a To-Be user journey, future stack & wireframes
	Aug 2023: Launch Open call for digital product
	Nov 2023: Select digital product and service provider to implement
	Dec 2023 - Jun 2024: Integrate selected digital product with national stack (ID, Payment, IM) according to service design proposal & GovStack prototype
	Launch the service & update iteratively with the user feedback(TBD)
	Prepare a scaling strategy (TBD)

Expected results

• Digital readiness assessment

• An operational e-construction permit digital service integrated with the Djibouti National Stack following the GovStack principles and approach.

• A reference use case to be demonstrated on the GovStack Sandbox

• Build and train the Djibouti Digital Team

• Build a comprehensive capacity development and change management program