High School Certificate, Somalia

The problem

At present a student in Somalia is required to travel to the office in the capital, Mogadishu. There they queue up and wait for their chance to: provide credentials, make payment to a Ministry of Finance employee within the same office(In cash or mobile money), collect the proof and present it to a receptionist, collect the physical copy of their result and finally have it attested with official stamps. This makes the process of collecting a high school certificate, time-consuming and complex. Somalia wanted a digital service that facilitates accessing high school certificates in a digital format.

GovStack approach

• Perform a digital readiness assessment

• Identify priority e-government services based on the country's context and needs.

• Co-design the digital service based on user needs, journeys, and business life events

• Organize a Deep Dive on the Building Blocks needed to enable the 'TO-BE' user journey

• Identify a DPG(s)/digital product(s) that meets the business requirements of Somalia to integrate it with the national tech stack of Somalia

• Train the Djibouti digital team on GovStack Building Block approach.

Roadmap

	Apr 2023: Prioritisation of government service: Content Management System
	Apr 2023: Workshops to understand user needs
	May 2023: Map As-Is user journey, life/business events and current stack
	Aug 2023: Co-design w/user a To-Be user journey, future stack & wireframes
	Oct 2023: Plan Deep Dive for Building Blocks required to enable 'TO-BE' journey
	Dec 2023: Deep Dive on technical specifications for building blocks
	Jan - Jun 2024: Define Integration strategy to enable the service
	TBD : Launch the service & update iteratively with the user feedback
	TBD : Prepare a scaling strategy

Expected Results

• Digital readiness assessment

• An operational High School Certificate digital service enabled by DPG(s)/digital product(s) integrated with the Somalia national tech stack following the GovStack principles and approach.

• Train the Somalia Digital Team

• Build a comprehensive capacity development and change management program