Digital service standard from Mexico
User personas
Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users.
User Needs Research Plan
Description of artefact: Includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda
Link to artefact: *to be developed
Part of Module 9.1 on GovStack LMS
User Needs Report
Description of artefact: Details the AS-IS user journeys, user personas and user needs assessments
Link to artefact: *to be developed
Part of Module 9.1 on GovStack LMS
Product & technical requirement template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Test script Templates
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
QA Template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Digital Security Drill template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Release plan to Production template
Description of artefact:
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Infrastructure Checklist and Procurement Plan
Description of artefact: The infrastructure setup outlines the infrastructure environments and aids in the procurement of infrastructure that is in line with GovStack specs and Green GovStack procurement guide.
Link to artefact: *to be developed
Part of Module 9.3 on GovStack LMS
Findings & recommendations report
Description of artefact: Restate briefly the work carried out, the aims and objectives of research plan. Highlight the most important findings from mapping of User needs, Journeys and Life events. Make concrete recommendations which act as an input to the design of 'To-be' user journey. Shared below is an actual Findings & recommendations report co-developed by Rwanda's digital team and GovStack as part of Electthe ronic Product Registration Service design process.
Examples of Findings & recomendations report:
Part of Module
Wireframes and/or Voice command flow
Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey.
Part of Module on GovStack LMS
List of generic journeys
Description of service: This document describes standardised, generic journeys (Example: Consultation to a registry, authorisation of a permit, renewal of a service and declining of a service) that accelerate the design and development of digital services in the Mexican context.
Example of List of generic journeys Guide for the Digitization of Government Procedures and Services
