CMS, Somalia
The problem
Currently, multiple government websites provide an inconsistent user experience when accessing information about government services. Somalia wanted a one-stop-shop for citizens to access all digital government services in one place allowing its users to navigate to service information sheets in a user-friendly, easy-to-understand, and consistent manner.
GovStack approach
Perform a digital readiness assessment
Identify priority e-government services based on the country's context and needs.
Co-design the digital service based on user needs, journeys, and business life events
Identify a DPG/digital product that meets the business requirements of Somalia to integrate it with the national tech stack of Somalia
Train the Djibouti digital team on GovStack Building Block approach.
Roadmap
Apr 2023: Prioritisation of government service: Content Management System
Apr 2023: Workshops to understand user needs
May 2023: Map As-Is user journey, life/business events and current stack
Aug 2023: Co-design w/user a To-Be user journey, future stack & wireframes
Nov 2023: Select digital product and service provider to implement
Dec 2023 - Jun 2024: Integrate selected digital product with national stack (ID, Payment, IM) according to service design proposal & GovStack prototype
TBD : Launch the service & update iteratively with the user feedback
TBD : Prepare a scaling strategy
Expected Results
Digital readiness assessment
An operational CMS integrated with the Somalia national tech stack following the GovStack principles and approach.
Train the Somalia Digital Team
Build a comprehensive capacity development and change management program
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