CMS, Somalia

The problem

Currently, multiple government websites provide an inconsistent user experience when accessing information about government services. Somalia wanted a one-stop-shop for citizens to access all digital government services in one place allowing its users to navigate to service information sheets in a user-friendly, easy-to-understand, and consistent manner.

GovStack approach

• Perform a digital readiness assessment

• Identify priority e-government services based on the country's context and needs.

• Co-design the digital service based on user needs, journeys, and business life events

• Identify a DPG/digital product that meets the business requirements of Somalia to integrate it with the national tech stack of Somalia

• Train the Djibouti digital team on GovStack Building Block approach.

Roadmap

	Apr 2023: Prioritisation of government service: Content Management System
	Apr 2023: Workshops to understand user needs
	May 2023: Map As-Is user journey, life/business events and current stack
	Aug 2023: Co-design w/user a To-Be user journey, future stack & wireframes
	Sep 2023: Launch Open call for digital product
	Nov 2023: Select digital product and service provider to implement
	Dec 2023 - Jun 2024: Integrate selected digital product with national stack (ID, Payment, IM) according to service design proposal & GovStack prototype
	TBD : Launch the service & update iteratively with the user feedback
	TBD : Prepare a scaling strategy

Expected Results

• Digital readiness assessment

• An operational CMS integrated with the Somalia national tech stack following the GovStack principles and approach.

• Train the Somalia Digital Team

• Build a comprehensive capacity development and change management program