Design & delivery
This section provides an example approach to digitizing government services based on understanding user needs, life events, and user journeys utilizing reusable software components/Building Blocks.
The following image represents the design process using UX/UI guidelines to create a unified digital experience across all government services.
The above guidelines are usually captured in a transversal regulatory mandate defined as a "digital service design standard" or a "design system", which is applicable to all government services and easily implemented through the use of style guides, components, and patterns. GovStack provides guidance to kick-start the design and development of UI/UX components layer for using the GovStack applications and building blocks.
GovStack has also developed technical specifications for reusable software components/Building Blocks (BB) that enable the digitization of many government services across sectors, ministries, and departments.
GovStack provides a sandbox that allows its users to see the UX/UI guidelines and Building blocks in action.
A real-world example of service design and delivery roadmap is found in the framework put in place by the Government of Ukraine and presented below.
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