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25Q2
25Q2
  • GovStack
  • Contributing
  • Architecture and Nonfunctional Requirements
    • 2 Introduction
    • 3 GovStack Architecture
    • 4 Building Block Design Principles and Considerations
    • 5 Cross-Cutting Requirements
    • 6 Onboarding Products
    • 7 Standards
    • 8 UX Switching and Handover
    • 9 Other Resources
  • Security Requirements
    • 2 Description
    • 3 Terminology
    • 4 Security Management
    • 5 Cross-Cutting Requirements
    • 6 Standards
    • 7 Authorization Services
    • 8 Additional Security Modules
    • 9 Other Resources
  • GovStack UI/UX Guidelines
    • 1 Version History
    • 2 Description
    • 3 Service design good practice guidelines
      • 3.1 User-centred design
        • 3.1.1.1 Understand needs and requirements
        • 3.1.1.2 Involve others in the design process
        • 3.1.2.1 Test with users
        • 3.1.3.1 Share findings
        • 3.1.3.2 Monitor performance
          • 3.1.3.3 Set up analytics
      • 3.2 Accessibility and inclusion
        • 3.2.1.1 Test for accessibility
        • 3.2.2.1 Involve a diverse user group in the design
        • 3.2.2.2 Support multiple languages
        • 3.2.2.3 Foster a culture of inclusion
      • 3.3 Consistency
        • 3.3.1.1 Use simple language
        • 3.3.2.1 Implement a consistent style guide
        • 3.3.2.2 Use design patterns
        • 3.3.2.3 Use a frontend framework
        • 3.3.3.1 Interoperability
        • 3.3.3.2 Use integrations
        • 3.3.4.1 Work in the open
      • 3.4 Technology choices
        • 3.4.1.1 Choose the right level of security
        • 3.4.1.2 Design for privacy
        • 3.4.2.1 Optimise load times
        • 3.4.2.2 Account for connectivity issues
        • 3.4.3.1 Test across platforms
        • 3.4.3.2 Design cross-channel
    • 4 Design patterns
      • 4.1 Service patterns
      • 4.2 User flows
        • 4.2.1 Register
        • 4.2.2 Authenticate
        • 4.2.3 Asking users for feedback
        • 4.2.4 Find a service
        • 4.2.5 Check a users eligibility
        • 4.2.6 Make an application
      • 4.3 Page templates
        • 4.3.1 Feedback
        • 4.3.2 Perception survey
        • 4.3.3 Satisfaction
        • 4.3.4 Before you start
        • 4.3.5 Service sheet
        • 4.3.6 Asking users for consent
        • 4.3.7 Task list
        • 4.3.8 Asking users for information
        • 4.3.9 Check answers
        • 4.3.10 Outcome
    • 5 Use-case examples
    • 6 References
    • 7 Other Resources
  • Building Blocks
    • About Building Blocks
    • Cloud Infrastructure
    • Consent
    • Digital Registries
    • E-Marketplace
    • E-Signature
    • Geographic Information System (GIS)
    • Identity
    • Information Mediation
    • Messaging
    • Payments
    • Registration
    • Scheduler
    • Workflow
    • Wallet
  • Use Cases
    • Reference Use Cases
  • Public Administration Ecosystem Reference Architecture (PAERA)
    • PAERA
  • Tools
    • Sandbox
  • Release Notes
    • 23Q4
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On this page
  • Everyone benefits
  • Temporary/situational disabilities
  • Ageing population
  • Legal/ethical duty
  • Future-proofing
  • Overhead cost

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  1. GovStack UI/UX Guidelines
  2. 3 Service design good practice guidelines
  3. 3.2 Accessibility and inclusion

3.2.2.3 Foster a culture of inclusion

Foster a culture of inclusivity within the team and encourage ongoing education and awareness of inclusivity and diversity's best practices. [resource on co-design]

Everyone benefits

Accessible design isn't just for users with disabilities - it enhances usability for all users. Simple features like captions or clear language can help everyone.

Temporary/situational disabilities

Accessibility isn't just about permanent disabilities. Users may experience temporary or situational impairments, like a broken arm or a bright environment, where accessibility features can improve their experience.

Ageing population

Accessible design is particularly important for older adults who may experience changes in vision, hearing, and motor skills. Designing with accessibility in mind ensures your service is user-friendly for all age groups.

Legal/ethical duty

In many places, accessibility is not just an ethical duty but also legally required. Providing accessible services ensures everyone can use your service, regardless of their abilities.

Future-proofing

Accessible design often results in more robust and flexible services. By prioritising accessibility, you make your service more resilient to future changes and adaptable to different technologies or platforms.

Overhead cost

Incorporating accessibility from the start of the design process is efficient. Retrofitting accessibility features later can be more time-consuming and costly. Make accessibility a foundational part of your design process, not an afterthought.

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