The scaling strategy refers to a plan or approach (digitization roadmap) to grow the national tech-stack, infrastructure, capacity building, and the number of citizen-centric digital government services according to the prioritization strategy and simultaneously update legal frameworks.
Countries can catalog services and identify existing software components, choose an initial prioritized service, and procure/develop/adopt additional building blocks to digitize the service.
As depicted in the image above, experience from the initial prioritized services digital teams can iterate, streamline, and further customize the GovStack service design and delivery approach to scale it for the remaining services on their service catalog.
The specific strategy for scaling can vary depending on the country's financial resources, digital talent availability, GovTech ecosystem maturity among other factors that guide the scope of the activities within a timeframe captured in a digitization roadmap.
The image below is an example of a digitization roadmap template that will be developed as part of the Horn of Africa GovStack collaboration.
Establish digital service teams within each government entity to:
Participate in the co-design sessions of the scaling strategy/digital roadmap
Agree on a follow-up mechanism and KPIs for the implementation of the roadmap
Lead the implementation of the scaling strategy/digitization roadmap within each entity
Align ICT investment/procurement to scaling strategy
Publish the digitization roadmap as a legally binding digital norm for all government entities to follow and implement. An example of a digital roadmap is Australia.
Introduce a comprehensive regulatory framework/ set of bylaws to make the roadmap of digitizing services actionable. This will include:
Enterprise architecture,
Shared service policy with a cross-cutting mandate, and
ICT procurement policy
Develop a capacity-building strategy for all public servants involved in the digitization of services and a digital inclusion strategy for the users of the digital services. Use of Current digital capability in the country (Request for Information, RFI-4) provides an understanding of the current status quo regarding digital capability in the country.
Procure/set-up Building Blocks
Maintain, update, publish, and ensure digital teams across departments use only the latest versions of the:
Reference architecture
Systems catalog
Digital inclusion strategy
Implement a publicly accessible dashboard that showcases the strategy, progress made on the roadmap, and performance indicators. Examples of dashboards are:
Who does what:
The Scaling Strategy requires the following top management involvement:
Chief of Design
Chief Data Officer
Digital teams of each government entity
Digital service teams
Scaling strategy/digitization roadmap
Comprehensive regulatory framework/ set of bylaws to make the roadmap of digitizing services actionable
Capacity-building strategy
A dashboard that showcases the strategy, progress made on the roadmap, performance indicators
