Middle managers ensure appropriate systems and procedures are developed and implemented to provide budgetary control; authorize material, human and financial resources to implement policies and programmes; monitor and evaluate performance of the organization and its staff; select or approve the selection of staff; ensure compliance with health and safety requirements; and represent and negotiate on behalf of the government, enterprise or organizational unit managed in meetings and other forums.
Lower management may provide advice and assistance to managers on strategic matters. They are also responsible for the planning and directing daily operations, supervision of the activities of other workers.
The roles include:
An Administrative Coordinator is a professional who works with top-level executives or in international facilities in various industries. They organize meetings, organize and maintain files, arrange travel, train staff members, communicate in other languages, and manage the day-to-day operations of the office.
Qualifications
BA or Associate degree in Business Management or related field
At least 3 years’ experience in administrative support and (or) business processes.
Has an innovative mindset and us able to build client relationships.
Strong capability to multitask and finish assigned projects before deadlines are due
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and office technology and equipment, such as printers, copiers, scanners, and computers.
Have excellent interpersonal, communication and presentation skills.
Business analysts research and understand the strategic position of businesses and companies in relation to their markets and their stakeholders. They analyse and present their views on how the company, from many perspectives, can improve its strategic position and internal corporate structure. They assess needs for change, communication methods, technology, IT tools, new standards and certifications.
Qualifications
University degree in the field of Business Administration, Finance, Intelligence, or Information Systems or related field
Master’s degree or MBA and a recognized professional credential is a plus
At least three years related proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
Working knowledge of Windows office systems Excellent understanding of the organization’s goals and objectives
Able to exercise independent judgment and take action on it
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Strong user centered orientation
Experience working in a team-oriented, collaborative environment
Business intelligence analysts gain knowledge of the industry, the innovative processes therein, and contrast them with the operations of the company in order to improve them. They focus their analysis in the supply chain processes, warehouses, storage, and sales as to facilitate communication and revenue improvement.
Qualifications
BS/MS degree in an analytical or data driven field
A minimum of 2 years analytics experience
Experience with business intelligence reporting tools, such as Looker, Microsoft Power BI, SQL Server Reporting Services, Tableau, Sisense, SAP Crystal Reports, IBM Cognos, Qlik, etc.
Exceptional SQL skills, strong knowledge of relational databases, and the ability to build and maintain database views
Ability to perform complex quantitative analysis and translate results into meaningful business insights
Have demonstrated verbal and written communication skills.
Activism officers promote or hinder social, political, economic or environmental change by using different tactics such as persuasive research, media pressure or public campaigning.
Qualifications
Bachelor's degree or higher in the Public Administration, Political Science, Social Sciences, or another field related to Change Management and governance systems.
Minimum of 3 years’ experience working with civil society advocacy organizations and networks, capacity building, and governance issues.
Demonstrated technical expertise providing or strengthening service delivery
Demonstrated capacity to lead the collection, analysis, and utilization of data and information from a broad range of sources to ensure effective integration of inclusivity concerns in project programming.
Demonstrated ability to design and/or implement programs that engage and mobilize women, youth, and/or other marginalized groups.
Demonstrated skills in problem-solving and consensus-building.
Fluency in English and at least one other local language
Have good communication and interpersonal skills.
Communication managers are responsible for developing communication strategies in order to promote the organization's mission, services or product. They coordinate communication projects and manage the communications issued by the company for both the internal and the external clients. They supervise internal communications, ensuring that communications reach each one of the employees and further questions can be answered. For external communications, they coordinate coherence among the messages transmitted in mails, printed materials, press articles, and corporate promotional materials. They strive to maintain truthful communications.
Qualifications
University Degree in Communications, Journalism, Marketing, Public Relations, or related field
Master’s degree and/or relevant certification is an added advantage
5+ years’ of progressively responsible, professional experience in government relations, legislative analysis, or communications.
Demonstrated experience in developing and implementing integrated communication strategies to drive organizational change and achieve measurable results based on business objectives
High level of judgment in communications with experience leading PR/Communications campaigns, creating and executing on PR strategy
Openness to and experience working within the digital space
Strong knowledge of public affairs, and communications principles, practices, and techniques.
Ability to prepare a variety of written communications such as reports, testimony, and factsheets
Outstanding written and verbal communication skills.
Must be able to multitask and work well under pressure.
Excellent organizational and leadership abilities
Data protection officers ensure that the processing of personal data in an organization is compliant with data protection standards and with the obligations set out in the applicable legislation such as GDPR. They elaborate and implement the organization policy related to data protection, are responsible for data protection impact assessments and handle complaints and requests from third parties and regulatory agencies. Data protection officers lead investigations into potential data breaches, conduct internal audits and act as point of contact within the organization on any matters related to the processing of personal data. Data protection officers may develop training programmes and provide training to other employees on data protection procedures.
Qualifications
Bachelor’s degree in Law or a related field.
Minimum of three years’ experience working in data protection and legal compliance.
Solid knowledge and in-depth understanding of national data protection laws.
Knowledge of data processing operations and computer security systems.
Experience within a legal, audit and/or risk function department is a plus.
Ethical, with the ability to remain impartial and report all noncompliance Strong project management skills
Ability to manage sensitive and confidential information
Excellent verbal and written communication skills, with strong attention to detail
Great interpersonal skills and ability to work well both independently and as part of a team
Digital marketing managers are responsible for the elaboration of the company's digital marketing strategy with the goal of improving brand recognition and brand awareness, in line with the company's mission and vision. They oversee the execution of digital marketing and communication strategies involving the use of social media, email marketing, marketing automation, search engine optimization, online events and online advertisement through data driven methodologies and by measuring and monitoring digital marketing KPIs in order to promptly implement corrective action plan. They manage and interpret competitors and consumers' data and conduct research on market conditions.
Qualifications
University Degree in Business Administration, Marketing or related field
Master’s degree or CPA/CMA certification is an added advantage
5+ years managerial experience in creating, leading and managing informative, engaging and motivational digital campaigns
Proven experience executing social media campaigns on different digital platforms
Demonstrated proficiency in using website analytics tools, and serving tools and marketing software
Basic programming skills in HTML, CSS, and JavaScript
Understanding of landing pages optimisation, user funnels and A/B testing, combined with the ability to identify, attract and engage target audiences
Up-to-date knowledge of digital marketing trends and developments
Ability to use SEO, SEM and marketing databases for promotional purposes
Knowledge of video and picture editing software such as Adobe, Canva etc
Excellent analytical thinking and problem-solving abilities, and communication abilities
Incredible attention to detail and ability to multitask and manage multiple projects
Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Qualifications
BA or BS in Economics, Finance, Accounting, Economics, or related field
Master’s degree or CPA/CMA certification is an added advantage
5+ years managerial experience Advanced accounting knowledge and skills
Proven experience on financial consolidation software experience such as (Hyperion, Adaptive, etc.) preferred
Ability to use a range of computer applications excellent use of Excel and any other package used in analysis
Effective verbal and written communication skills, able to effectively interact with various levels of the organization
Strong communication and presentation skills Strong analytical skills
Grants administrators handle the pass-through track of grants, often given out by the government [or donor] to the grant recipient. They prepare the paperwork such as the grant applications and give out the grants. They are also responsible to make sure that the grant recipient spends the money correctly according to the terms laid out.
Qualifications
University degree in Education, Accounting, Administration, Business, Public Policy, Business/Administration, Finance, Management, or another relevant social sciences field.
3+ years’ demonstrated experience in non-profit or philanthropy, and/or public policy arena
Hands on professional experience with administration of grant awards, contract management rules and regulations and proposal requirements in an international development setting
Solid knowledge of with grants management software and information technology skills
Experience with designing and implementing effective workflow processes and procedures
Experience drafting, reviewing, and negotiating sub-awards and cooperative agreements, contracts and approvals.
Strong interpersonal and communication skills with a focus on customer service
Fundraising managers are responsible for raising money on behalf of organizations, often non-profit such as charities. Moreover, they manage the fundraised resources developing programs for its use. They perform a variety of tasks to raise money such as developing corporate partnerships, coordinating direct mail campaigns, organizing fundraisers, contacting donators or sponsors, and sourcing grant income from trusts, foundations and other statutory bodies.
Qualifications
University degree in Marketing / Business Administration or another relevant social sciences field.
3+ years’ proven experience in a non-profit setting focusing on donor engagement and stewardship, and/or front-line fundraising
Good working knowledge in English and the local language is required.
Strong written and verbal communication and presentation skills
Good judgment in maintaining confidentiality of donor information
Strong digital literacy, including strong proficiency in Microsoft office
ICT operations managers coordinate ICT services and infrastructure ensuring that the organization has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Qualifications and Skills
The qualifications and skills for this profile have been developed based on McKinsey job profile
Bachelor’s degree in computer science, computer or software engineering, information systems or related role.
MBA and/or postgraduate qualification in a related IT field.
Extensive experience in a related senior ICT management role typically in the region of ten years’ experience in a similar discipline
Experience of working in a customer focused environment operating under a formal ICT Service Management structure such as ITIL.
Significant experience in the development and implementation of processes related to ICT Technical Operations.
Ability to think strategically to plan complex service delivery in a demanding and changing environment.
Experience of managing budgets and delivering savings against those budgets.
Significant experience in the management of ICT supplier contracts with a track record of building effective working relationships with suppliers.
A deep and extensive technical knowledge of the technologies and ICT systems used in large organizations.
Ability to formulate technical reports using information for performance monitoring and develop process documentation and diagrams to support new and existing ICT services.
Ability to apply a mature and rational approach to complex issues and problem solving, including conflict resolution.
Ability to work at a high level in a large organization, acting as an ambassador for the ICT Service
ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
Qualifications
Bachelor’s degree in IT, Software Development, Engineering, Economics, Project Management or other relevant field or related area of study.
Postgraduate qualification and/or certification in PMI/PMP/ITIL/PRINCE or related is an added advantage.
Highly desirable to have Scrum Master/Agile certification
5+ years of professional experience as Project Manager in consultancy/system integrator companies or multinational companies
Minimum of 2 years’ experience in team management or as a Program or Delivery Manager
Experience of successful supplier management in a commercial environment, including running competitive tenders and supplier selection.
Solid experience of budgetary responsibility and tracking spend across the life of a project, and managing major change and continuous improvement activities.
Demonstrated experience of working in a political environment and managing positive relationships with Elected Members and a range of stakeholders such as sponsors, team members and peers.
Experience with project management and Agile tools (e.g., MS Project, Jira, Confluence, etc.)
Good understanding of current procurement best practices in the public sector, and technical solutions being delivered such as IT networks, operating systems and hardware is desirable.
Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
Ability to build and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus and achieve objectives.
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
Knowledge & Content Development Officer/managers are responsible for systems that provide information to people. They assure access to the information in different work environments (public or private) based on theoretical principles and hands-on capabilities in storing, retrieving and communicating information.
Qualifications
Bachelor’s Degree in Communications, Journalism, English or related field
3+ years’ of professional experience
Exceptional writing and editorial skills
Strength in storytelling for interactive marketing purposes
Strong project management skills
Experience in working with WordPress, Microsoft Office, and social media sites and platforms such as Facebook, Twitter, LinkedIn Energetic self-starter driven to achieve (and exceed) tangible goals with excellence and urgency
Excellent communication skills, including the ability to communicate clearly, concisely, and persuasively in multiple forms (e-mail, phone, face to face)
Outstanding organizational skills, superb attention to detail, and the ability to manage multiple relationships and projects concurrently
Legal affairs policy officers research, analyze and develop policies related to the legal sector and implement these policies to improve the existing regulation around the sector. They work closely with partners, external organizations or other stakeholders and provide them with regular updates.
Qualifications
B.A Political Science/ International Relations/ Law
Master’s Degree in Law preferably in Public Policy or Government Law.
At least 5 years’ experience in government policy implementation, and or working with regulatory agencies.
Must be registered with the country Bar Association.
Expertise in Legal Case Management, Public Policy, Policy Analysis, Legal research, Government, and Legislation
Has experience in the development of government guidelines, procedures, and policies.
Experience of conducting legal research and identifying possible legal risks Have relevant skills in ICT, preferably using Microsoft Office.
Have strong communication and analytical and logical reasoning skills
Monitoring and evaluation officers are responsible for the conceptualization, design, implementation and follow-up of the monitoring and evaluation activities of projects, programmes, policies, strategies, institutions or processes, along the relevant programming cycle. They develop monitoring, inspection and evaluation methods and instruments needed to collect and analyze data, and report on results by applying structured M&E frameworks, theories, approaches and methodologies. M&E officers inform decision-making through reporting, learning products or activities and knowledge management. They can also engage in capacity development activities by providing training and capacity building support within their organizations or for clients and partners.
Qualifications
Bachelor's Degree preferably in Statistics, Economics, Development Studies, Social Sciences or Computer Science, or related field
Postgraduate qualification and/or certification is an added advantage.
At least 5 years’ experience in the design and implementation of M&E/MIS in development projects implemented by national/international NGOs/UN bodies/ Government
Have experience in designing tools and strategies for data collection, analysis and production of reports
Experience of designing studies and research, outsourcing the same and monitoring the outcomes
Have relevant skills in ICT, preferably using database software
Have expertise in analyzing data using statistical software (e.g., SPSS)
Have strong training & facilitation skills.
A performance analyst conducts analysis. They develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting the approach and framework appropriately and in line with any changes.
Qualifications
Bachelor’s degree in Advertising, Marketing, Business, Statistics, or Economics- or related area of study.
Postgraduate qualification and/or certification is an added advantage.
Solid background and technical understanding of business metric performance and target setting
Ability to work with and analyze large volumes of data, apply statistical tools and models, as well as undertake research to detect trends and isolate essential relevant information for sound decision making
Working knowledge of performance metric analysis or AMEX Performance Management Process
Excellent organization skills to handle multiple tasks in a fast-paced environment, as well as within tight deadlines
Excellent research skills to undertake research and collect data to identify future trends based on past performance.
Great writing and verbal communication skills to effectively and convey information and develop presentations for multiple levels of the organization
Excellent rapport building skills to establish and maintain strong working relationships across functional and reporting levels
Procurement managers ensure that the organization's policy goals are transformed into concrete actions and support their teams to achieve the best results for their clients and the public. They oversee the public procurement professionals in the organization to deliver on their objectives.
Qualifications
Bachelor's Degree in Supply Chain Management, Business Administration, or related field
Postgraduate qualification and/or a recognised professional credential relevant to the role such as IACCM/CIPS is an added advantage.
4+ years of experience in technology sector would be a distinct advantage
An understanding of intellectual property concepts (licensing, IP ownership, derivatives, and copyright) general contracting terms, escrow concepts, and the System Development Life Cycle
An understanding of the software technologies available in the marketplace and associated licensors
An understanding of cloud computing service models and trends
Well versed in negotiating contractual terms including (but not limited to) pricing, payment terms, indemnification, and service level agreements
Proven experience creating proposals and evaluating vendors.
Project managers oversee the project on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project communication and stakeholder management. Project managers perform the activities of planning, organizing, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.
Qualifications
Bachelor’s degree in Project Management, Business Management, or related area of study.
Postgraduate qualification and PMI or PMP certification or similar is an added advantage.
5+ years’ experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, profitability, and effective delivery of products or services.
Knowledge and experience of with different project management frameworks, including waterfall and agile.
Solid technical understanding and ability to define and refine requirements through a project lifecycle.
Excellent project management skills including prioritization, scheduling, and documentation.
Experience in managing delivery of customer-facing and internally facing products or services.
Intermediate to advanced proficiency with industry-standard word processing, spreadsheet, and presentation software programs.
Project support officers provide different types of services for the successful execution of a project as part of a horizontal project management office. They offer administrative support, assistance and training to project managers and other staff members, manage the project’s documentation and assist the project manager with project scheduling, resource planning, coordination and reporting. Project support officers are responsible for quality assurance activities and for monitoring the adherence to methodology guidelines and other organizational standards. They also offer advice on project management tools and related administrative services.
Qualifications
Bachelor's Degree in Business Administration, Social Sciences, or related field.
3+ years of relevant experience in administrative and office support work
Demonstrated knowledge and experience in project information gathering tools & project activity manuals throughout a project lifecycle.
Ability to take the lead in documentation and sharing of impact/success stories and best practices to promote project implementation.
Solid experience creating and maintaining documentation (multi-lingual) for government programs.
Excellent skills with SharePoint and Microsoft Office tools
Ability to write clearly in a user-friendly manner.
Quality services managers manage the quality of services in business organizations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.
Qualifications
Degree in Social Science/Business Management or any other discipline with at least 3 years of experience in relevant roles/fields other relevant fields.
Postgraduate qualification and/or a recognized professional credential relevant to the role is an added advantage.
At least 5 years of experience in customer service and/or operationalizing system improvement for Quality Service functions
Working Experience in applied Design Thinking.
Working knowledge of business and user journey mapping in government service delivery.
Working experience in analyzing and redesigning customer centric KPIs that will improve service delivery.
Experience in developing, implementing, and evaluating digital solutions.
Possess strong interpersonal and analytical skills
Proficient in Data Visualization Tools such as PowerBI or Qliksense
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Qualifications
A Bachelor's degree or college diploma in social sciences related to the role.
At least 1 year experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem-solving role is preferred.
Knowledge of the mandates, vision, missions, organizational structures, and service standards of the relevant department.
Knowledge of government services (including content, intent, and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements.
Ability to interpret and explain programs, policies and procedures.
Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service.
Proficient computer skills, including familiarity with Microsoft Word, Excel, and Internet browsers.
Ability to speak the local language.
Ability to deal with all members of the public in a fair and equitable manner.
Analytical skills, including the ability to research information, interpret information, and clearly explain information to others, while maintaining confidentiality.
Service Managers are managers are in charge of defining the content and structure of a catalogue or portfolio within a company. The shared service manager may be responsible for managing catalogues of reusable software components that are used by other internal and external entities and managing service level agreements.
Qualifications
A Bachelor's degree in Business Administration, or relevant tertiary level qualification(s) appropriate to the role.
Postgraduate qualification and/or a recognized professional credential relevant to the role is an added advantage.
15+ years’ management experience at least 5 years of which is in a senior leadership capacity.
Proven experience in leading an operational transformation program and high-performance service and culture change
Proven experience of managing and leading the provision of a support service in a large organization
Proven experience in creating strategic plans aligned with high-level organizational goals; and leading the achievement of strategic goals and objectives through the delivery of high-quality customer focused services.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
Training and development specialists coordinate all the training activities and development programmes in the government. They also design and develop new training modules and supervise all the activities related to the planning and delivery of these programmes. They may also analyze organizational training needs or evaluate training effectiveness.
Qualifications
Bachelor's Degree in Education or Social Sciences related field.
Postgraduate qualification and/or a recognized professional credential is an added advantage.
5+ years' experience in building the capacity of governmental personnel to influence change.
Significant experience in delivering or supporting the learning & development / capacity building of project managers
Significant experience in the design and delivery of a range of learning interventions, including face to face and technology enabled learning
Excellent skills in developing manuals, guidance and tools that are accessible and user-friendly.
Excellent project management and organizational skills gained through managing complex cross-organizational projects and training events
Excellent planning, management, and coordination skills, with the ability to organize a workload comprised of varying and changing tasks and responsibilities.
Excellent interpersonal skills and the ability to communicate clearly and effectively at all levels and across cultures
Demonstrated ability to build strong working relationships at a distance, with culturally diverse stakeholders and colleagues around the world
Excellent problem-solving skills, and ability to identify and implement solutions.
Experience or demonstrated interest in innovative platforms and mechanisms in Learning & Development.
Experience or demonstrated interest in experimenting and learning with new technologies and adult education, skills and competency development within global organizations.