Service Design Best Practice
Follow our service design approach with the example of the Construction Permit Use Case
Last updated
Follow our service design approach with the example of the Construction Permit Use Case
Last updated
Work on the use cases envisioned for the GovStack Sandbox was done in close coordination with the respective working groups along the Implementation framework and UX/UI specifications.
This documentation can be used as an example of how the service design process for developing a use case can look from As-Is Journey to prototypical implementation.
The goal has been to deliver tangible and usable demos that provide a realistic but generalised representation of the use case, to support the implementing country and to validate the GovStack specifications.
The design of the sandbox Building Permit Use Case within the GovStack ecosystem adheres to a structured and collaborative approach. It involves close coordination with relevant working groups, adherence to the Implementation framework, and a focus on GovStack User Experience (UX/UI) specifications and patterns. The primary goal is to create tangible and usable demos that provide a realistic, yet generalized representation of the building permit use case. This approach aims to support implementing countries while validating GovStack specifications effectively.
For the application in the sandbox, the use case was generalised where possible during the design process. The procedure can be roughly divided into the following phases:
Phase 0 - EmpathyGeneric user research
Receiving country- and use case specific input (i.e. as-is user journey, to-be user journey)
Conduct market research and validate market against received input
Design country-independent and country-specific Service Blueprints
Design Wireframes
Develop prototype
Test prototype with users
Iterate wireframes
Share deliverables and findings with implementing country
Develop of country-independent use case demo