Version pour l'examen du TAC
GovStack Learning Management System (GS LMS) is an eco-system which consist materials supporting of understanding the GovStack approach and help during the implementation journey by providing environment with guides, templates and other materials.
GS LMS has internal and public view where internal is meant for GovStack team members who are implementing GovStack approach and public view is meant for country teams where various open source courses are provided and different capacity building instruments which held to better understand GovStack approach as well BB functions.
GS LMS has eleven modules where each module is aiming to help different implementation stage (although can be handled parallelly) and include the following items:
To get first insight and understanding how GovStack approach works and what are main standards and principles supporting countries engagement. What is basic terminology, what are the building blocks (BB) and how to team up within GovStack eco-system
Policy Makers
Management
IT
Promo Kit which includes
Deck,
GovStack Service Design & Delivery approach posters,
Physical BB kit and Merchandise
Template for development of Agreement of Cooperation that defines:
Focal Point
Initial Team setup
Strategic Gov Adoption of GovStack EA
Digital Transformation Level-Strategy
GovStack Engagement Framework
Information management, data handling within organizational workflow, Assessment of Digital Development, Digital Transformation Roadmap, Digital Governance, Design Principles, Microservice architecture
To develop an agreement of cooperation between GovStack and the implementing country team.
Policy Makers
Management
IT
Development of Agreement of Cooperation:
Introduction to contract management platform for management of Agreement of Cooperation
Guide for Development of Agreement Cooperation
To give an understanding what kind of tools and methods are used in GovStack environment and also guidelines, what are the main activities while engaging a country.
Policy makers
Management
Readiness Assessment Report
Country Engagement Success Kit (CESK)
KickOff presentation template which contains:
Introduction to GovStack LMS
Discovery Kit-1
Discovery Kit-2
Presentation to explain GovStack approach to digitize services
Tutorials on use of web sequence diagram
Guide on use of CESK for Combined Country including:
Discovery Kit 1 & 2 Jira Project + Confluence Space
Essentials of Project management, The role of Government in Project Management, Jira Fundamentals, Miro Fundamentals, Digital Era Government, Project documentation, Open and smart government
Discovery kit 1 contains tools that aids GovStack's team to gain an initial understanding of the Digital Service Design Standard and delivery protocol, priority sectors, and challenges in the country.
Policy Makers
Management
IT
Service Designers
End users
Discovery Kit 1 including:
ntroduction to GovStack & recap of kickoff session
Introduction to Discovery Kit-1
Components of Digital Systems, Agile Government, Government Digital Assessment, Overcoming legal, financial and organisational barriers
To give a deeper understanding of the identified prioritized sectors, GovStack's approach to digitizing services, and how to incorporate user and business life events when designing services.
Management
Service Designers
Discovery Kit 2 including:
Introduction to Discovery Kit-2
Explainer on RFI - 2 covering:
Service Catalogue
Catalogue Simplification criteria
Explainer on RFI - 3 covering:
User/business life events map
Explainer on RFI - 4 covering:
Digital Skill identification
Explainer on RFI - 5 covering:
User Journey
user-centered design, ICT Accessibility, Innovation Eco-system, Digital Assessment
To give a deeper understanding of the various institutions that are key in digital transformation, the institutional setup, digital team organization chart, composition, roles and the key competencies for the various roles.
Policy Makers
Management
Updated RFI-4 to seek information on:
Digital governance structure, digital team org chart & institutional setup, Digital team current roles and competencies
Template Org chart
User profile taxonomy, competencies & career paths
Institutional governance & digital teams
Digital Transformation as a State policy
Overview of government architecture, Stakeholder Leadership, Team Effectiveness, ICT Essentials for Government Leaders, Inclusive Communication and participation
To provide grounded knowledge regarding GovStack's Design thinking approach, by employing tools such as Stakeholder mapping, Customer Journey mapping, and prototyping.
To provide grounded knowledge- on how to develop or integrate the country's enterprise architecture framework in line with GovStack's Agile and Enterprise Architecture Framework, and Shared Services policy.
Policy Makers
Management
IT
GovStack Ecosystem Reference Architecture
Shared Service Policy Template
Facilitatory training including:
Guidance on Agile Framework prototyping for developing prototype
Guidance on integrating GovStack with Digital Government Architecture Process
Guidance on Architecture Continuity
Facilitation technique and education techniques, Agile Methodology, Design thinking, Customized UI/UX design, Web development, Innovation in Government, Agile Architecture, Enterprise Architecture Framework
To train the implementing country team on how to use the prioritization & ranking toolkit, in line with GovStack's approach. It also gives an overview on how to approach capacity building for the identified stakeholders, and how to design and maintain services approached from a user-centric way of thinking.
Policy Makers
IT
End users
Country Priority Service Report
AS-IS user journey
User needs research plan
How to guide on using the following Tools:
Service catalogue optimization and prioritisation criteria
Prioritisation and ranking of services
Prioritisation and ranking matrix
TAG, Change Management, Service marketing, Working in the Open Government
To provide a standardized user manual to guide implementing countries on how to design, build and implement a shared Service policy in line with GovStack's approach to digitization.
IT
Service Designers
User Needs Research Plan that includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda
User Needs Report that includes AS-IS user journeys, user personas, user needs assessments
Infrastructure checklist & procurement plan
9.1: Service/Enterprise Architecture
User needs assessment template
9.2: Digital Service Design Toolkit. How to use:
BPMN Development guide
QA template
Release plan template
Test Scripts template
Product Specifications
Technical Specifications
9.3:
Technical (standardization)
Data in Government, Responsible Data, Scaling services, Cyber security, Cloud Management, Service management governance, Risk management, Service Quality,
Service design and BPMN modelling, Lean Six sigma, UI/UX design, Iteration, From idea to MVP, Knowledge management, Open source software, Big Data and AI,
To give guidance to the implementing country on how to procure public sector infrastructure that will ensure the successful delivery of GovStack digitization projects.
Policy Makers
End users
Traainers
Green GovStack procurement guide
IT Procurement and outsourcing, Computer and Hardware Setup, Data Migration, Cloud Essentials, Troubleshooting and debugging, Open source management and strategy, Facilitatory Budgeting
Country Engagement Journal details the final results, and benefits in terms of time saved, user satisfaction, and a Cost-benefit analysis on using BB approach according to the SDG investment framework. It also details the digitization roadmap for future services in countries.
The module also provides accredited training materials by GovStack that guides stakeholders, end users: civil servants and citizens, on how to use the launched services.
Top Management
Policy Makers
Trainers
GovStack Experience Journal that details:
Final results
Impact assessment report that includes metrics on the benefits; Time Saved, User Satisfaction, Cost benefit analysis on using the BB approach according to the SDG digital investment framework
Digitisation Roadmap for future services in countries government service catalogue
Access to resources like GovStack tools & methods, Specifications, Demo Days, CIO Leaders Forum etc.
Development of training materials for the five stakeholder groups
Development of training materials on how to use the service by civil servants and citizens
Service Usage for Government Officials
Service Designers Training Plan
Issues for Public Service Leaders, Business Model Sustainability. Policy planning, Integrated Policies for SDGs, Capacity Training in the Public Sector, Digital Principles, Data literacy; Public Private Partnerships, Design and develop online courses, Digital Literacy,