Improper disposal of e-waste poses numerous threats to the environment, economy, and health and well-being of citizens. Rwanda wanted to implement a legally transparent, digitally supported, and appropriately financed EPR digital service for the management of e-waste.
Completion of EPR regulatory framework for e-waste management in Rwanda
Co-design the EPR digital service based on user needs, journeys, and business life events
Co-design the financial mechanism that producers must pay on Electrical and Electronic Equipment (EEE) that is placed on the market in Rwanda to finance the sound management of e-waste.
A forward-looking e-waste regulation that will allow electronic producers to finance the collection, recycling, and end-of-life disposal of e-waste equipment/product streams.
Facilitate compliance with e-waste regulation through EPR digital service.
Contribute to the digitization roadmap by scaling the GovStack Building Block approach used in EPR for the rest of the services in the digitization roadmap of Rwanda.
Apr 22 Prioritisation of government service: EPR
May - July 22 Workshops to understand user needs
July - Aug 22 Map As-Is user journey, life/business events and current stack
Nov 22 - Feb 23 Co-design w/user a To-Be user journey, future stack & wireframes (Validated service design)
Mar - Sept 23 Evaluation of possible Digital Public Goods (DPG) to digitize the service
Nov 7-8 23 EPR blueprint for electronics event
The following are case studies of actual implementation journeys from countries digitizing services based on the Citizen centric GovStack Building Block Approach.
| Sno | Country | Service | Building Blocks used |
|---|---|---|---|
The following use cases are found present in multiple services offered by numerous departments and/or ministries across multiple countries.
| Sno | Name | Use case |
|---|---|---|
Rwanda
Extended Producer Responsibility (EPR) is a service to ensure compliance with e-waste regulation. It is an environmental policy approach that regulates a producer’s responsibility for a product throughout its life cycle.
Information Mediator
Registration
Registries
Identity and Verification
Djibouti
Construction Permit: Issued by a city or municipality's office that allows the construction/renovation/remodeling of a building. The citizen/entity seeking the permit is required to: present/provide reference to required licenses; pay the costs of generating the certificate before the permit is authorized.
Information Mediator
Registration
Registries
Identity and Verification
e-Signature
Djibouti
e-Cabinet (link to be added): This service comprises: eDMS (Electronic Document Management System) document workflow which electronically manages the flow of documents within the cabinet, from creation to storage, retrieval, and disposal.
Information Mediator
e-Signature
Identity and Verification
Unconditional Social Cash Transfer
Unconditional cash transfers (link to be added) are cash payments provided to financially disadvantaged or vulnerable people or households without requiring anything in return (i.e. without conditionality).
Traditionally, cabinets have relied on physical documents, memos, and meetings to discuss and decide on various issues related to governance, policy-making, and administration. An e-cabinet system streamlines these processes by digitizing the entire workflow. Djibouti wanted to implement a legally transparent, digitally supported, and e-Cabinet digital service.
Some key features of an e-cabinet system include:
Document Management: All cabinet-related documents, such as proposals, reports, and meeting agendas, are created, stored, and shared through the platform. This ensures real-time access and version control, minimizing the risk of miscommunication, information loss or duplication.
Collaboration and Communication: it enables seamless communication and collaboration among cabinet members, allowing them to share feedback, comments, and ideas on specific documents or proposals.
Decision Tracking: It maintains a record of all decisions made during cabinet meetings, along with the reasons behind them. This historical data can be valuable for reference in the future and for maintaining organizational memory.
Security and Access Control: it implements robust security measures to ensure that sensitive government information remains confidential and accessible only to authorized individuals.
Perform a digital readiness assessment
Identify priority e-government services based on the country's context and needs.
Co-design the digital service based on user needs, journeys, and business life events
Identify a DPG/digital product that meets the business requirements of Djibouti to integrate it with the national tech stack of Djibouti through an open call
Train the Djibouti digital team on GovStack Building Block approach.
Digital readiness assessment
An operational e-Cabinet service integrated with the Djibouti national tech stack following the GovStack principles and approach.
Build and train the Djibouti Digital Team
Build a comprehensive capacity development and change management program
Traditionally the application for construction permits, inspections, fee payments, and approval has been "over the counter" and paper-based. This makes construction permits time-consuming, complicated to understand, and difficult to comply with.
Digital Construction Permit streamlines the building plan approval system with configurable workflows for effective management through different phases of approval in a user-centric manner. The service provides the following functionalities:
Online submission of building plans
Online scrutiny of building plans
Online fee calculation, payment & reporting
Site visit scheduling & reporting mechanism
Online application tracking (pending, rejected, approved)
Configurable workflow and functionalities
Perform a digital readiness assessment
Identify priority e-government services based on the country's context and needs.
Co-design the service based on user needs, journeys, and business life events
Identify a DPG/digital product that meets the business requirements of Djibouti to integrate it with the national tech stack of Djibouti through an open call
Train the Djibouti digital team on the GovStack Building Block approach.
Digital readiness assessment
An operational e-construction permit digital service integrated with the Djibouti National Stack following the GovStack principles and approach.
A reference use case to be demonstrated on the GovStack Sandbox
Build and train the Djibouti Digital Team
Build a comprehensive capacity development and change management program
At present a student in Somalia is required to travel to the office in the capital, Mogadishu. There they queue up and wait for their chance to: provide credentials, make payment to a Ministry of Finance employee within the same office(In cash or mobile money), collect the proof and present it to a receptionist, collect the physical copy of their result and finally have it attested with official stamps. This makes the process of collecting a high school certificate, time-consuming and complex. Somalia wanted a digital service that facilitates accessing high school certificates in a digital format.
Perform a digital readiness assessment
Identify priority e-government services based on the country's context and needs.
Co-design the digital service based on user needs, journeys, and business life events
Organize a Deep Dive on the Building Blocks needed to enable the 'TO-BE' user journey
Identify a DPG(s)/digital product(s) that meets the business requirements of Somalia to integrate it with the national tech stack of Somalia
Train the Djibouti digital team on GovStack Building Block approach.
Digital readiness assessment
An operational High School Certificate digital service enabled by DPG(s)/digital product(s) integrated with the Somalia national tech stack following the GovStack principles and approach.
Train the Somalia Digital Team
Build a comprehensive capacity development and change management program
Apr 2023: Prioritisation of government service: Content Management System
Apr 2023: Workshops to understand user needs
May 2023: Map As-Is user journey, life/business events and current stack
Aug 2023: Co-design w/user a To-Be user journey, future stack & wireframes
Oct 2023: Plan Deep Dive for Building Blocks required to enable 'TO-BE' journey
Dec 2023: Deep Dive on technical specifications for building blocks
Jan - Jun 2024: Define Integration strategy to enable the service
TBD : Launch the service & update iteratively with the user feedback
TBD : Prepare a scaling strategy
Oct 2022: Prioritisation of government service: Construction permit and eCabinet
Dec 2022 - Jan 2023: Workshops to understand user needs
Jan 2023: Map As-Is user journey, life/business events and current stack
Jan - Feb 2023: Co-design w/user a To-Be user journey, future stack & wireframes
Aug 2023: Launched Open call for digital product
Nov 2023: Select digital product and service provider to implement
Dec 2023 - Jun 2024: Prototype & iterate with the user
Launch the service (TBD)
Prepare a scaling strategy (TBD)
Oct 2022: Prioritisation of government service: Construction permit and eCabinet
Dec 2022 - Jan 2023: Workshops to understand user needs
Jan - Feb 2023: Map As-Is user journey, life/business events and current stack
Mar - Apr 2023: Co-design w/user a To-Be user journey, future stack & wireframes
Aug 2023: Launch Open call for digital product
Nov 2023: Select digital product and service provider to implement
Dec 2023 - Jun 2024: Integrate selected digital product with national stack (ID, Payment, IM) according to service design proposal & GovStack prototype
Launch the service & update iteratively with the user feedback(TBD)
Prepare a scaling strategy (TBD)
Currently, multiple government websites provide an inconsistent user experience when accessing information about government services. Somalia wanted a one-stop-shop for citizens to access all digital government services in one place allowing its users to navigate to service information sheets in a user-friendly, easy-to-understand, and consistent manner.
Perform a digital readiness assessment
Identify priority e-government services based on the country's context and needs.
Co-design the digital service based on user needs, journeys, and business life events
Identify a DPG/digital product that meets the business requirements of Somalia to integrate it with the national tech stack of Somalia
Train the Djibouti digital team on GovStack Building Block approach.
Digital readiness assessment
An operational CMS integrated with the Somalia national tech stack following the GovStack principles and approach.
Train the Somalia Digital Team
Build a comprehensive capacity development and change management program
Apr 2023: Prioritisation of government service: Content Management System
Apr 2023: Workshops to understand user needs
May 2023: Map As-Is user journey, life/business events and current stack
Aug 2023: Co-design w/user a To-Be user journey, future stack & wireframes
Sep 2023: Launch Open call for digital product
Nov 2023: Select digital product and service provider to implement
Dec 2023 - Jun 2024: Integrate selected digital product with national stack (ID, Payment, IM) according to service design proposal & GovStack prototype
TBD : Launch the service & update iteratively with the user feedback
TBD : Prepare a scaling strategy