Artefacts

GovStack Introduction Presentation

Description of artefact: The presentation outlines the motivation, concept and approach that GovStack uses to accelerate countries’ ownership of digital solutions.

Link to artefact:

GovStack YouTube channel

Description of artefact: The YouTube channel will house all of GovStack's Long and short format videos

Link to artefact: *to be developed

GovStack service design & delivery approach posters

Description of artefact: These posters can be printed out as physical posters.

Link to artefact: *to be developed

GovStack physical Building Blocks 3D Printable

Description of artefact:

Link to artefact: *to be developed

GovStack Country Engagement FW Teams

Description of artefact: The presentation describes the engagements in which GovStack is involved across multiple countries and continents.

Link to artefact:

Scope of Work (MoU)

Description of artefact: The artefact describes the project objectives, outcomes, timeline, responsibilities, as well as the resources and roles for the implementation team.

Link to artefact

Part of Module 2 on GovStack LMS

High Level Roadmap (MoU)

Description of artefact: The artefact describes the envisioned GovStack activities, deliverables, and the organization in charge of implementing the activities.

Link to artefact:

Part of Module 2 on GovStack LMS

High Level Roadmap (MoU) Presentation

Description of artefact: A PowerPoint presentation of the High LeHigh-Levelvel Roadmap (MoU)

Link to artefact:

Part of Module 2 on GovStack LMS

High-Level Stakeholders/ Country Who's Who Report (CWWR)

Description of artefact: The artefact provides contact information and role profiles for the country's focal points.

Link to artefact:

Part of Module 2 on GovStack LMS

Contract management platform for management of MoU

Description of artefact:

Link to artefact: *to be developed

Part of Module 2 on GovStack LMS

Guide + Template for development of Agreement of cooperation (various forms)

Description of artefact:

Link to artefact: *to be developed

Part of Module 2 on GovStack LMS

Country Digital Team

Description of artefact: The artefact describes the composition of a Country's Digital Transformation Team.

Link to artefact: Sample Digital team

Part of Module 6 n GovStack LMS

User Profiles Taxonomy, and competencies

Description of artefact: This artefact describes the various stakeholders that support capacity building during the digital transformation process. Each identified role's qualifications are described in equal detail.

Link to artefact: User Profiles taxonomy

Part of Module 6 on GovStack LMS

Updated RFI-4

Description of artefact:

Link to artefact: *to be developed

Part of Module 6 on GovStack LMS

Organization Chart

Description of artefact:

Link to artefact: *to be developed

Part of Module 6 on GovStack LMS

Rapid skills assessment tool

GovStack Eco-System Reference Architecture

Description of artefact:

Link to artefact: *to be developed

Part of Module 7 on GovStack LMS

Shared Service Policy Template

Description of artefact:

Link to artefact: *to be developed

Part of Module 7 on GovStack LMS

GovStack Prioritization Workshop Methodology

Description of artefact: The artefact contains guidelines to identifying services, and the approach towards prioritizing and ranking government services.

Link to artefact:

Part of Module 8 on GovStack LMS

Country Priority Service Report

Description of artefact:

Link to artefact: *to be developed

Part of Module 8 on GovStack LMS

Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)

Description of artefact: RFI-1 enables the country engagement team to better understand the digital service design standard and delivery protocol in the implementing country.

Link to artefact: RFI-1

Part of Module 8 on GovStack LMS

Service Catalogue (Request for Information, RFI-2)

Description of artefact: RFI-2 is a service catalogue that facilitates the analysis of prerequisites and identification of opportunities to simplify services before establishing a digitalization roadmap.

Artefact:

Links to example of service catalogue from

1. Gob.mx

2. Gov.uk

3. Gov.uy

4. Gov.au

5. Gov.sg

6. Gob.pe

7. Gov.co

8. Gov.br

9. Gov.ee

10. Gob.ar

Part of Module 8 on GovStack LMS

User/Business Life events (Request for Information, RFI-3)

Description of artefact: RFI-3 visualizes a citizen's user and business journey from 'womb to tomb', enabling us to take a user-centered approach when designing services.

Link to artefact: RFI-3

Part of Module 8 on GovStack LMS

Current digital capability in country (Request for Information, RFI-4)

Description of artefact: RFI-4 enables the country team to establish an initial understanding of the current status quo regarding digital capability in the country we are working with.

Link to artefact: RFI-4

Part of Module 8 on GovStack LMS

User journey (Request for Information, RFI-5)

Description of artefact: RFI-5 allows us to chart every step that the user must take to avail a service. This includes pre-contact, contact and post-contact phase of the service.

Link to artefact: RFI-5

Part of Module 8 on GovStack LMS

TO-BE User Journey

Description of artefact: The TO-BE user journey charts the development of a new service, following responses from RFI-5, in line with the current draft regulatory sequence and obligations.

Link to artefact: TO-BE User Journey

Part of Module 8 on GovStack LMS

User Needs Assessment

Description of artefact:

Link to artefact: *to be developed

Part of Module 8 on GovStack LMS

Digital service standard from Mexico

Link to document.

User personas

Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users.

User Needs Research Plan

Description of artefact: Includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda

Link to artefact: *to be developed

Part of Module 9.1 on GovStack LMS

User Needs Report

Description of artefact: Details the AS-IS user journeys, user personas and user needs assessments

Link to artefact: *to be developed

Part of Module 9.1 on GovStack LMS

Product & technical requirement template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Test script Templates

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

QA Template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Digital Security Drill template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Release plan to Production template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Infrastructure Checklist and Procurement Plan

Description of artefact: The infrastructure setup outlines the infrastructure environments and aids in the procurement of infrastructure that is in line with GovStack specs and Green GovStack procurement guide.

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Findings & recommendations report

Description of artefact: Restate briefly the work carried out, the aims and objectives of research plan. Highlight the most important findings from mapping of User needs, Journeys and Life events. Make concrete recommendations which act as an input to the design of 'To-be' user journey. Shared below is an actual Findings & recommendations report co-developed by Rwanda's digital team and GovStack as part of Electthe ronic Product Registration Service design process.

Examples of Findings & recomendations report:

Part of Module

Wireframes and/or Voice command flow

Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey.

Link to artefact

Part of Module on GovStack LMS

List of generic journeys

Description of service: This document describes standardised, generic journeys (Example: Consultation to a registry, authorisation of a permit, renewal of a service and declining of a service) that accelerate the design and development of digital services in the Mexican context.

Example of List of generic journeys Guide for the Digitization of Government Procedures and Services

GovStack Experience Journal

Description of artefact: A comprehensive document detailing the journey of identification, conceptualization, development, prototyping, deployment and scalability of services.

Link to artefact: *to be developed

Part of Module 10 on GovStack LMS

Green GovStack Procurement Guide

Description of artefact: Green GovStack procurement guide outlines GovStack's contribution to developing a sustainable society by prioritizing procurement of goods, products and services with a reduced environmental impact.

Link to artefact: *to be developed

Part of Module 10 on GovStack LMS

Guide to Develop Digital Inclusion Strategy

Description of artefact: The Digital Inclusion Strategy is a strategic plan designed to ensure that everyone in the community understands the benefits of a digital society and has access to the skills and technology required to participate in that society.

Link to artefact: *to be developed

Part of Module 11 on GovStack LMS