How to use the Playbook
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Development
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Strategy & Management: Set objectives and enable the organization to conduct digital transformation projects
Planning: Define the As-Is state and narrow down a scope of a specific digital transformation project
Designing: Define the To-Be state of a specific digital transformation project
Testing: Test and improve the To-Be state with end users
Procuring: Procure the needed time and material for implementing the To-Be state
Developing: Iteratively develop the IT solution to reach the To-Be state
Operating: Operate the IT solution
The GovStack Implementation Playbook provides guidance and examples of how governments can incorporate a Building Block (BB) and principles to design and deliver government digital services at national, state, municipal, and local levels. Governments can get started from a variety of different points depending on their objectives, context, and needs. GovStack can be used by governments at any stage of their digital journey.
The Playbook is intended to be used by digital teams - service designers, solution architects, developers, lawyers, product managers, behavioral scientists, and user needs researchers, among others who are involved in the digitization of government services.
Each section of the playbook suggests activities, provides examples, resources, and roles within a digital team responsible for implementing the suggested activity.
The playbook also integrates a curated set of best practices coming from different assessment frameworks developed by International Organizations like ITU, OECD, UNDP, and World Bank, among others. It also gathers reference tools and methods from digital services manuals, and design standards developed by different digital service teams worldwide. Like but not limited to:
The Government Digital Service in the United Kingdom
18F in the United States
gob.pe digital service team in Perú
gob.mx digital service team in México
Canada Digital Service
Australia Digital Government Office
Ireland Digital Service
The playbook is in continuous iteration according to country implementation feedback.
The playbook references examples from countries that participate in GovStack communities of practice like the WSIS Special Prize on Service Design, CIO Digital Leaders Forum, and countries that currently are implementing using .
The playbook is a continuous co-design effort by a multidisciplinary team of experts representing GovStack founding partners (, , , ), implementing partners such as EstDev, FIIAAP, Taltech, and digital teams from governments that participate in TAC review.
Open the GovStack Implementation ,
