Foster a culture of inclusion

Foster a culture of inclusivity within the team and encourage ongoing education and awareness of inclusivity and diversity's best practices. [resource on co-design]

Everyone benefits

Accessible design isn't just for users with disabilities - it enhances usability for all users. Simple features like captions or clear language can help everyone.

Temporary/situational disabilities

Accessibility isn't just about permanent disabilities. Users may experience temporary or situational impairments, like a broken arm or a bright environment, where accessibility features can improve their experience.

Ageing population

Accessible design is particularly important for older adults who may experience changes in vision, hearing, and motor skills. Designing with accessibility in mind ensures your service is user-friendly for all age groups.

In many places, accessibility is not just an ethical duty but also legally required. Providing accessible services ensures everyone can use your service, regardless of their abilities.


Accessible design often results in more robust and flexible services. By prioritising accessibility, you make your service more resilient to future changes and adaptable to different technologies or platforms.

Overhead cost

Incorporating accessibility from the start of the design process is efficient. Retrofitting accessibility features later can be more time-consuming and costly. Make accessibility a foundational part of your design process, not an afterthought.

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