3 Service design good practice guidelines

This section serves as a checklist for assessing quality of a service by following the points in this guide

3.1 User-centred design

Continuously improve services to meet the needs of users.

3.2 Accessibility and inclusion

Build services that are usable and equitable for all.

3.3 Consistency

Create user-friendly services that build trust.

3.4 Technology choices

Making decisions based on needs.

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