8.12 Support Management
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Last updated
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These endpoints enables all customer support services to be managed.
Fetch a support session
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
GET /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Generate a support request for an order
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
POST /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Update a chat session
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
PUT /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Close a chat session
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
DELETE /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Fetch the agent to a support session
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
GET /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}Remove an agent from a support request
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
DELETE /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*
Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Update agent for a support request
Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.
Details of customer support
PUT /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Content-Type: application/json
Accept: */*
Content-Length: 2083
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}Successful closure of a chat session
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"order_id": "text",
"callback_phone": "text",
"chat": {
"url": "text",
"session_id": "text"
},
"faq": {
"url": "text",
"mime_type": "text"
},
"agent": {
"id": "text",
"person": {
"id": "text",
"url": "https://example.com",
"name": "text",
"image": {
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
},
"age": "text",
"dob": "2025-05-11",
"gender": "text",
"creds": [
{
"id": "text",
"type": "text",
"url": "https://example.com"
}
],
"languages": [
{
"code": "text",
"name": "text"
}
],
"skills": [
{
"code": "text",
"name": "text"
}
],
"tags": [
{
"display": true,
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"list": [
{
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"value": "text",
"display": true
}
]
}
]
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
},
"organization": {
"descriptor": {
"name": "text",
"code": "text",
"short_desc": "text",
"long_desc": "text",
"additional_desc": {
"url": "text",
"content_type": "text/plain"
},
"media": [
{
"mimetype": "text",
"url": "https://example.com",
"signature": "text",
"dsa": "text"
}
],
"images": [
{
"url": "https://example.com",
"size_type": "xs",
"width": "text",
"height": "text"
}
]
},
"address": "text",
"state": {
"name": "text",
"code": "text"
},
"city": {
"name": "text",
"code": "text"
},
"contact": {
"phone": "text",
"email": "text",
"jcard": {}
}
},
"rating": "text"
}
}